Your data, your control
What we keep, for how long, and how to have it deleted sooner.
Our promise: We never sell your data. We use your denial letter only to write your appeal, and we delete your whole case 31 days after it starts.
1. What we keep, and for how long
There are no accounts. Everything we hold about an appeal lives in one case: the denial letter you uploaded or pasted, the details we read from it and you confirmed (including your name, address and email address), the appeal letter and Next Steps sheet we wrote, and whether you told us how your appeal went. The case is encrypted and kept for up to 31 days, then deleted automatically. Nothing about you is kept outside it.
Emails we send: your files once, then at most three follow-ups: about 24 hours later, 7 days before your appeal deadline (only if your denial letter gives a deadline we can work out as a date), and about 15 days later to ask how it went.
2. Delete it sooner, get a copy, or stop the emails
Email support@appealarmor.com from the address you used. Tell us what you want: deletion now, a copy of what we hold, or no more follow-up emails. A person reads every request. We may ask you to confirm it is you before we release or delete anything, and verified deletion requests are completed within 30 days, and usually much sooner because every case is deleted at 31 days anyway.
Used AppealArmor before October 12, 2026? Those records follow the same 31-day schedule; after that we keep only anonymous counts with no name, contact details, letter text or medical details. The privacy policy has the details.
3. How AI processing works
Your denial letter is sent over an encrypted connection to Google, whose AI model reads it and lists its facts. You check those facts. Before the appeal is drafted, our server replaces your direct identifiers with placeholders, and puts them back in your finished letter. See our privacy policy for every service provider we use.